Shipping & Returns

30 Day In-Home Satisfaction Guarantee

Unless otherwise indicated, products featured at Chane Music & Cinema (CMC) are covered by an in-home satisfaction guarantee for 30 full days. CMC backs your satisfaction with these products, and should one not live up to your expectations, return it for refund subject to conditions described herein. You buy with confidence knowing you may audition CMC products in your own home for one month at our risk.

Get to know us on your terms

If you're considering an entire loudspeaker system or a substantial purchase where shipping costs may be a concern, take advantage of our partial-ship option, where we ship one or two smaller items for pre-evaluation and approval. Once you agree that our quality and value are unbeatable, we'll ship the balance of your purchase at your request.

Shipping rates and fees

Weekday orders received before noon Pacific time are usually shipped the same day and orders received on weekends or after noon are shipped the next available business day. Special orders for custom or introductory products may be delayed. Back-orders may occur but are rare. If they do occur, they are typically indicated in the product's respective site page prior to reservation or purchase.

Shipping times vary by customer choice. We use FedEx and USPS, whose fees and time frames will be sent to the reader's screen in the checkout shopping card, prior to purchase. Having been quoted, there is no obligation to buy - the site only requires that a reader or customer create a login account to receive this information.

Delivery services range between overnight to the continental 48 US states to five business days between our Sparks NV warehouse and the East Coast. Customers may select which time frame they prefer. Large FedEx Ground parcels will ship for a low fixed rate, listed as Flat Rate in the checkout.

Sales tax

Prices listed exclude sales tax, VAT, Custom's fees, brokerage fees, etc. Orders shipped to some states will have sales tax added. International orders may be shipped not including VAT or duties, and the customer remains liable for the payment of these fees on or following delivery at his sole liability. USE OF THIS MERCHANT WEBSITE CONSTITUTES THE CUSTOMER'S ACKNOWLEDGEMENT THAT S/HE IS SOLELY RESPONSIBLE FOR ALL SUCH FEES AND THAT S/HE AGREES TO PAY THEM. Unpaid third party fees will be charged to the customer by CMC.

Payment methods

All products may be ordered online with a credit card (Visa, MasterCard, Discover, or American Express). Orders may also be submitted offline via fax or telephone. All prices are in USD. All orders taken from outside the US will be charged in USD. All checks, money orders, or bank drafts, must be in USD.

Warranty

All products sold by CMC carry the manufacturer's limited warranty. All products sold by CMC are guaranteed to be free of manufacturer's defects for the term of the warranty dated starting on the date of purchase. All products are automatically registered for warranty coverage at the time of sale - see your user account on this website for a dated copy of your sales receipt.

Warranties provided by CMC or our manufacturer are not transferable. Original customers pay the costs of returning their products under warranty, and CMC covers freight back to the customer.

Returns

Like-new products returning for credit within thirty days of purchase are refundable in full except for customer's original, invoiced, paid shipping fees. Sale/special, group-buy, bundled, coupon coded, B-stock, or close-out sales are final, but if we make an exception and authorize a return, will be subject to a 15% restocking fee. Return freight costs must be prepaid.

To receive credit, product authorized for return must be packed in the original packaging, delivered to the address we specify, and must be in like-new condition, including all cables, accessories, and packaging inserts. Returned items require a return authorization and must be shipped prepaid to the address we indicate. Items returned to our A-stock warehouse cannot be accepted. Please allow approximately 5 business days after our receipt of the returned product and our verification that all requirements have been met for the refund. Refunds will be credited to your original payment method.

Other Returns

All sale/special, group-buy, bundled, coupon coded, B-stock, or close-out sales are final. (All such discounts from standard prices are independent and may not be used together.)

To cancel an un-shipped order, please request the order be canceled in writing prior to your receipt of its tracking number(s).

Products we may approve at our sole discretion for return beyond the first 30 days are subject to a 15% service fee.

Return Authorization

Returns may require a Return Authorization Number. Products returned without prior authorization, including products returned to CMC's main warehouse, must be refused at and will be returned at customer's expense.